Booking and Property Policies

Hearth Hospitality Group

In this agreement, “Hearth Hospitality Group” (“HHG”) refers to Hearth Hospitality Group and its properties. The terms “Hearth Hospitality Group” and “HHG” may be used interchangeably throughout.

Rates and Taxes

All rates are quoted in U.S. Dollars and are subject to change until confirmed. Your final rate is locked at the time of booking.

All stays are subject to a 12% Transient Occupancy Tax, a 2% Santa Barbara Tourism Business Improvement District assessment, and any other applicable state or local taxes. How these taxes are collected depends on how you book:

• Direct bookings: If you book directly with Hearth Hospitality Group, these taxes are added to your rate and collected by us. They will be clearly itemized before you confirm.
• Third-party bookings: If you book through any third-party platform or online travel agency, these taxes are already included in the total you paid to that platform at the time of booking. The platform collects and remits them on our behalf, and no additional tax will be charged by Hearth Hospitality Group.

Hearth Hospitality Group will never duplicate or re-charge any tax that has already been collected by an authorized third party. Any other reference to taxes in this agreement describes the standard tax structure only and does not create an additional charge where taxes were already collected at the time of booking.

Full Property Buyouts: For a full property buyout, the confirmed rate covers exclusive use of the property for your party up to the maximum occupancy stated on the listing. There is no incremental per-guest charge for guests within that stated capacity. Any gathering that exceeds the stated maximum occupancy is considered a private event and is subject to separate pricing and a signed Event Agreement.

Amenity Fee & Inclusions

For select properties, a mandatory, property-specific Amenity Fee (plus applicable taxes) applies. If no amenity fee applies to your property, this section does not apply to your reservation.

Where the fee applies, it supports the exclusive services and amenities provided during your stay, and breakfast is included throughout your stay. The amenity fee is strictly non-refundable and applies regardless of whether the amenities (including breakfast) are used by you or your party. The fee is disclosed at the time of booking, and your booking confirmation or the platform’s checkout will indicate how it is collected for your reservation:

• Direct bookings: If you book directly with Hearth Hospitality Group, the amenity fee is itemized during booking and collected by us.
• Third-party bookings: If you book through a third-party platform or online travel agency, the amenity fee is disclosed at the time of booking and is either (a) included in the total you pay to the platform, or (b) designated by the platform as payable at the property. Where the platform has already collected the fee, no further amenity fee is due. Where the platform designates it as payable at the property, the amount designated by the platform is collected by Hearth Hospitality Group from the primary guest’s card on file at or before check-in. Any currency conversion is handled by the platform or card processor and is not an additional charge.

Hearth Hospitality Group will never duplicate or re-charge an amenity fee that has already been collected in connection with your reservation.

Booking Requirements

To maintain an intimate and exclusive guest experience, we open our calendars within specific timeframes and maintain strict age requirements for our properties:

• Standard Room Reservations: Bookings for any of our individual rooms at HHG Properties (4 Bedroom Main House, Lotus Suite, Granada, Harbor, Butterfly, and Rose Rooms) can be made up to 45 days in advance of the arrival date.
• Simpson House Inn Room Reservations: Bookings for individual rooms at the Simpson House Inn can be made up to 120 days in advance of the arrival date.
• Full Property Buyouts & Events: For larger gatherings, private events, or full property buyouts at any of our locations, reservations can be made up to one year in advance. If you are interested in booking a full buyout outside of this one-year window, please contact us directly for more details.
• Age Requirements: The primary booking guest must be at least 21 years of age for standard room reservations and at least 25 years of age for full property buyouts. The primary guest must be present for the duration of the stay. Valid government-issued identification may be required for verification.

Securing Your Reservation, Deposits & Payment Authorization

A valid credit card is required to confirm any reservation. Depending on the booking channel used, your initial room rate may be charged by the third-party platform or directly by Hearth Hospitality Group. By providing your credit card information, you explicitly authorize Hearth Hospitality Group to charge your card for any remaining balances, applicable taxes, property-specific fees, or required deposits not collected by the third-party platform. By agreeing to these terms, you waive the right to dispute any credit card charges that align with the cancellation, damage, or property policies outlined in this agreement.

• Security Authorization & Incidental Charges: To safeguard our properties, Hearth Hospitality Group reserves the right to require a security deposit or place a pre-authorization hold on your credit card prior to or upon arrival. You expressly authorize Hearth Hospitality Group to charge the credit card on file for any unpaid balances, property damages, missing items, or fines incurred due to violations of these Booking and Property Policies.
• Full Property Buyouts (Pending Holds): Full home buyouts are subject to a separate, customized contract. Any initial booking request made for a full buyout is considered a pending hold. To officially secure the property, this separate contract will require a strictly non-refundable deposit at the time of signing.

Reservation Cancellations, Modifications & Force Majeure

All standard room reservations cancelled prior to 30 days before the first night of your booking may be cancelled without penalty and for a 100% refund. Cancellations between 14-30 days before the first night of your booking will receive a 50% refund. Cancellations within 14 days of the first night of your booking cannot be refunded under any circumstances.

• Full Property Buyouts & Events (Effective for bookings made on or after June 17, 2026): Due to the exclusive nature of reserving an entire property, full home buyouts are subject to a staggered cancellation and payment schedule. To receive a full 100% refund, cancellations must be formally confirmed 61 days or more prior to the first night of your booking. At 60 days prior to arrival, 50% of the total reservation balance is collected and becomes strictly non-refundable. At 30 days prior to arrival, the remaining 50% balance is collected, and the entire reservation becomes strictly non-refundable. Cancellations made 30 days or fewer before the arrival date cannot be refunded under any circumstances. Note: Full property buyouts formally booked on or prior to June 16, 2026, remain subject to the specific cancellation terms agreed upon and signed at the time of their original booking.
• Modifications: Modifications to standard room reservations may be made on a case-by-case basis, subject to availability, prior to 30 days before the first night of your booking. Requests for modifications within 30 days cannot be guaranteed. For full property buyouts booked on or after June 17, 2026, any date modifications must be made 61 days or more prior to arrival to avoid penalty.
• Force Majeure & Weather Disruptions: Hearth Hospitality Group is not liable for any changes, cancellations, or disruptions to your reservation caused by natural disasters, extreme weather, road closures, pandemics, government mandates, or other unforeseeable events beyond our control (Force Majeure). We strongly encourage all guests to purchase independent travel insurance to protect against unexpected travel disruptions.

Agreement Precedence & Third-Party Bookings

If your reservation was made through a third-party booking platform or Online Travel Agency (OTA), the specific cancellation and initial payment terms of that platform will supersede the cancellation terms outlined in this agreement. However, all property use rules, liability authorizations, and behavior policies outlined in this document remain strictly binding. When a booking involves a signed separate custom contract or Event Agreement, the terms of that specific document will completely supersede this general reservation policy.

Check-in/Check-Out & Digital Communications

Specific check-in and check-out times are noted in your boarding pass and on the original property listing. We kindly ask that you follow these times to allow our team to prepare the property to our high standards. Detailed check-in instructions, including access codes, will be delivered via email and/or text. Early arrivals and late departures are subject to availability, must be approved in advance, and will incur an additional fee.

• Digital Communication Consent: By booking and providing your mobile phone number, you authorize Hearth Hospitality Group to send automated and informational text messages regarding your reservation, check-in instructions, and property updates. Message and data rates may apply. Consent is not a condition of purchase. You may reply STOP to opt out at any time. Mobile opt-in data, phone numbers, and consent records will never be shared with third parties, affiliates, or brokers for marketing or promotional purposes.
• Smart Lock Security: For your security, any digital access codes or smart lock PINs provided for your stay are strictly non-transferable and must not be shared with anyone outside of your registered party. Your unique access code is time-bound and will activate strictly at your designated check-in time and expire automatically at your designated check-out time.

Occupancy, Property Use & Right of Entry

Each home has a maximum occupancy limit for standard residential use listed on its booking page.

• Private Events: Any gathering that exceeds the stated maximum occupancy is considered a private event, subject to separate pricing and a signed Event Agreement.
• Full Disclosure: Failure to disclose a private event or provide an accurate number of attendees is a material breach of this agreement.
• Commercial Photography: The use of any property for commercial photography, film production, or branded content is strictly prohibited without prior written consent and a separate Location Release Agreement.
• Right of Entry & Refusal of Service: Hearth Hospitality Group reserves the right to enter guest accommodations for daily housekeeping, maintenance, safety inspections, or emergencies. Management reserves the right to refuse service or immediately terminate a guest’s stay, without refund, if they display aggressive behavior, violate property policies, or cause a severe disruption to staff, neighbors, or other guests.

Quiet Hours & Parking

• Quiet Hours: Quiet Hours are from 10:00pm to 7:00am. All outdoor noise must cease, and indoor noise must be kept to a level that cannot be heard from outside the home. Violations are subject to a fine of $300 per occurrence to cover potential municipal fines and operational responses.
• Parking: Each room reserved entitles you to one parking spot per room, subject to availability. You agree to abide by all parking instructions provided. We may ask you to vacate spaces if necessary for an event hosted by your party. Where on-site parking is unavailable, guests are responsible for locating legal public parking.

Property Care, Damages, & Excessive Cleaning

To preserve the historic and bespoke nature of our properties, we require guests to treat the accommodations with the utmost respect.

• Smoke-Free Environment: All properties are strictly smoke-free. Smoking (including e-cigarettes and vaporizers) is prohibited in rooms, common areas, and all outdoor spaces. Violations will incur a minimum penalty fee of $300 per occurrence.
• Cleaning Fees: To ensure our accommodations are prepared to the highest standards, select reservations include a standard cleaning fee built into the total cost. If a cleaning fee is not itemized on your booking confirmation, none applies to your stay. For buyouts and select suites, where applicable, this fee scales up to $700 depending on the specific room type or property reserved, and will always be clearly itemized on your final receipt.
• Housekeeping & Excessive Cleaning: Please note that daily housekeeping service is not provided. Accommodations left in a condition requiring deep or specialized cleaning (including, but not limited to, biohazards, excessive mud, glitter, or heavy stains) will incur a minimum Excessive Cleaning Fee of $250.
• Damages & Missing Items: Guests are fully responsible for any damage to the property, furnishings, or linens. Removing Hearth Hospitality Group property—including bathrobes, electronics, décor, and antiques—is strictly prohibited.

Hearth Hospitality Group reserves the right to charge the payment method on file for the repair, specialized labor, replacement cost, or loss of revenue associated with any of the above violations.

Pet Policy

Pets may be permitted on a case-by-case basis, pending prior written approval and payment of a strictly non-refundable fee of $125 per night, per pet. Pets must weigh 20 pounds or less. Bringing an unauthorized pet will result in an immediate $500 penalty fee and the potential termination of your stay without refund. Task-trained service animals are exempt from fees and weight restrictions as required by law; however, guests remain fully responsible for any damages or excessive cleaning caused by the animal.

Lost and Found

Hearth Hospitality Group is not responsible for any personal items lost, stolen, or left behind. Found items will be held for a maximum of 14 days. Guests are solely responsible for all shipping and handling costs associated with the return of found items.

Acknowledgment and Agreement

By accessing our website, utilizing our services, or completing a reservation and digitally confirming your acceptance of these terms, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions outlined in this Booking and Property Policies agreement. Your digital confirmation serves as a binding electronic signature. You accept full financial responsibility for your reservation and expressly authorize Hearth Hospitality Group to charge your payment method on file for the stay and any associated fines, fees, or damages incurred as outlined above.